Willow & Wells is a nurse-led care coordination and guidance service for families and caregivers navigating complex medical situations. We help you understand what’s happening, organize care, and make informed decisions — without rushing you or overwhelming you with medical jargon.
Willow & Wells is for caregivers, family members, and individuals who need support from an experienced care coordinator. If you’re managing care for a loved one, juggling appointments, paperwork, or decisions, or feeling lost in the system, you’re in the right place.
A care coordinator helps connect the dots. We explain medical information, help prioritize next steps, coordinate communication across providers, and support you in navigating care transitions. Our role is to bring clarity and structure to an otherwise fragmented healthcare experience.
No. Willow & Wells does not provide medical treatment. We provide care coordination, education, and decision-support so you can better understand your options and confidently work with your healthcare providers.
No. Willow & Wells is not an emergency service.
If you’re facing a medical emergency, call 911 or seek immediate care. Our care coordination support begins after the crisis — when you’re discharged, overwhelmed, and trying to figure out what comes next.
You’ll work one-on-one with a licensed nurse care coordinator who listens first. We review your situation, clarify medical information, help organize documents, and outline practical next steps. Sessions are focused, unhurried, and centered on your real-life needs.
Yes. Willow & Wells provides virtual care coordination services nationwide. We support clients through phone and video sessions, allowing families to access guidance regardless of location.
Home health and hospice provide hands-on clinical services. Insurance case managers work for the payer or facility.
Willow & Wells works for you. As an independent care coordinator, our only priority is helping you understand, organize, and advocate for the care that best fits your situation.
No. We don’t diagnose, prescribe, or replace your medical providers. As care coordinators, our role is to explain information clearly, help you ask the right questions, and support informed decision-making alongside your healthcare team.
We commonly assist with hospital discharges, complex diagnoses, medication concerns, caregiver burnout, long-term planning, appointment coordination, and understanding care options. If you’re unsure whether your situation fits, that’s okay — coordination often starts with uncertainty.
At this time, Willow & Wells services are private-pay and not covered by insurance. This allows us to provide comprehensive, individualized care coordination without time limits, restrictions, or conflicts of interest.
That’s completely normal. Many families reach out before they have clarity. If you’re overwhelmed, stuck, or unsure how to move forward, a care coordinator can help you sort through the noise and identify a clear path forward.
